Refund Policy

We want you to be happy with your subscription, which is exactly why we offer a free trial before you pay. The trial is the best way to make sure the service works on your device and connection. That said, here's how refunds work once you're a paying customer.

Before you buy: use the free trial

We strongly encourage every customer to test the service on a free trial first. It costs nothing and it's the surest way to know the streaming quality suits your setup. Most refund requests can be avoided simply by trying before you buy.

When a refund applies

If you experience a genuine technical problem on our side that we are unable to resolve within a reasonable time, you may request a refund for the unused portion of your subscription. Reach out on WhatsApp first – the large majority of issues are fixed quickly without needing a refund at all.

When a refund does not apply

• Issues caused by your own internet connection, device or local network.
• A change of mind after the service has been working as described.
• Accounts suspended for sharing login details or other misuse.
• Subscriptions where the free trial was declined and the service works as described.

How to request a refund

Message us on WhatsApp at +923447401050 or email [email protected] with your order details and a short description of the problem. We'll always try to fix the issue first, and handle genuine refund requests fairly.

This policy may be updated from time to time. The version on this page is the one that applies.